SLAs & Premium Support
While we commit to keep the core of our product free forever for our partners, we also strive to maintain a reasonable SLA for requests for everyone. These goals sometimes come into conflict — as the number of partnerships grows, so does the operational burden of supporting an ever greater set use-cases and custom integrations.
It is in light of this that we have developed a Premium Offering aimed at giving certain partners a higher level of support, as well as features as a set of quality-of-life features for the partners and their users. Here they are:
Pool Management, Customisation and Creation
- Pool creation & set up as desired by the partner without any liquidity commitment
- SLAs for requests
- Support for any asset that has an already support Oracle within 1 day
- Plugins for which a strategy has been developed added within 1 days
- Front-end change requests done within 3 days
- Changes to pool parameters within 1 day
- Interest Rate Model
- Customisable Interest Rate Model development & maintenance
Monitoring, Alerting, and Analytics
- Monitoring
- Alerts for high utilisation & liquidations to their Discord
- Monitoring of liquidity pools
- Monitoring of Oracles
- Custom alert (500$/alert)
- Dashboards
- Dune Analytics: pool-specific dashboard development
Pool Customisation
- Liquidity mining
- Full support for custom liquidity mining campaigns
- Custom integrations
- Help develop custom front end integrations, including a custom URL for the pool
Profit Sharing
- Revenue sharing: 25% of revenue of pool distributed to the pool partner
Pricing: get in touch with us to discuss the pricing mechanisms!
- Pool creation & set up as desired by the partner
- Free with a commitment to provide initial liquidity of at least 50K USD OR 5k USD in incentives
- SLAs for requests
- Support for any asset that has an already support Oracle within 7 days
- Plugins added ad-hoc, when time permits (~7-30 days)
- FE changes when time permits (~7-30 days)
- Monitoring ❌
- Liquidity Mining ❌
- Dashboards ❌
- Custom IRMs ❌
Pricing: free forever*
*See note about limitations about pool set up.
Last modified 5mo ago