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SLAs & Premium Support

While we commit to keep the core of our product free forever for our partners, we also strive to maintain a reasonable SLA for requests for everyone. These goals sometimes come into conflict — as the number of partnerships grows, so does the operational burden of supporting an ever greater set use-cases and custom integrations.
It is in light of this that we have developed a Premium Offering aimed at giving certain partners a higher level of support, as well as features as a set of quality-of-life features for the partners and their users. Here they are:

Premium Features

Pool Management, Customisation and Creation
  • Pool creation & set up as desired by the partner without any liquidity commitment
  • SLAs for requests
    • Support for any asset that has an already support Oracle within 1 day
    • Plugins for which a strategy has been developed added within 1 days
    • Front-end change requests done within 3 days
    • Changes to pool parameters within 1 day
  • Interest Rate Model
    • Customisable Interest Rate Model development & maintenance
Monitoring, Alerting, and Analytics
  • Monitoring
    • Alerts for high utilisation & liquidations to their Discord
    • Monitoring of liquidity pools
    • Monitoring of Oracles
    • Custom alert (500$/alert)
  • Dashboards
    • Dune Analytics: pool-specific dashboard development
Pool Customisation
  • Liquidity mining
    • Full support for custom liquidity mining campaigns
  • Custom integrations
    • Help develop custom front end integrations, including a custom URL for the pool
Profit Sharing
  • Revenue sharing: 25% of revenue of pool distributed to the pool partner
Pricing: get in touch with us to discuss the pricing mechanisms!

Normal Support

  • Pool creation & set up as desired by the partner
    • Free with a commitment to provide initial liquidity of at least 50K USD OR 5k USD in incentives
  • SLAs for requests
    • Support for any asset that has an already support Oracle within 7 days
    • Plugins added ad-hoc, when time permits (~7-30 days)
    • FE changes when time permits (~7-30 days)
  • Monitoring ❌
  • Liquidity Mining ❌
  • Dashboards ❌
  • Custom IRMs ❌
Pricing: free forever*
*See note about limitations about pool set up.