SLAs & Premium Support

While we commit to keep the core of our product free forever for our partners, we also strive to maintain a reasonable SLA for requests for everyone. These goals sometimes come into conflict — as the number of partnerships grows, so does the operational burden of supporting an ever greater set use-cases and custom integrations.

It is in light of this that we have developed a Premium Offering aimed at giving certain partners a higher level of support, as well as features as a set of quality-of-life features for the partners and their users. Here they are:

Premium Features

Pool Management, Customisation and Creation

• Pool creation & set up as desired by the partner without any liquidity commitment

• SLAs for requests

  • Support for any asset that has an already support Oracle within 1 day

  • Plugins for which a strategy has been developed added within 1 days

  • Front-end change requests done within 3 days

  • Changes to pool parameters within 1 day

• Interest Rate Model

  • Customisable Interest Rate Model development & maintenance

Monitoring, Alerting, and Analytics

• Monitoring

  • Alerts for high utilisation & liquidations to their Discord

  • Monitoring of liquidity pools

  • Monitoring of Oracles

  • Custom alert (500$/alert)

• Dashboards

  • Dune Analytics: pool-specific dashboard development

Pool Customisation

• Liquidity mining

  • Full support for custom liquidity mining campaigns

• Custom integrations

  • Help develop custom front end integrations, including a custom URL for the pool

Profit Sharing

• Revenue sharing: 25% of revenue of pool distributed to the pool partner

Pricing: get in touch with us to discuss the pricing mechanisms!

Normal Support

• Pool creation & set up as desired by the partner

  • Free with a commitment to provide initial liquidity of at least 50K USD OR 5k USD in incentives

• SLAs for requests

  • Support for any asset that has an already support Oracle within 7 days

  • Plugins added ad-hoc, when time permits (~7-30 days)

  • FE changes when time permits (~7-30 days)

• Monitoring ❌

• Liquidity Mining ❌

• Dashboards ❌

• Custom IRMs ❌

Pricing: free forever*

*See note about limitations about pool set up.